Preserving the Customer Experience: Survey Results

Preserving the Customer Experience: Survey Results

How Are Leading Institutions Finding the Balance Between Effective Cybersecurity and a Seamless Customer Experience?

It's every banking institution's quandary: How do you introduce the right cybersecurity controls to protect customer accounts and transactions - but without introducing new hurdles that might compromise the customer experience? How do you resolve the tradeoff between easy-to-use services and cumbersome security controls?

Download the results of ISMG's new Preserving the Customer Experience survey, and learn:

  • In what ways are organizations balancing fraud mitigation and regulatory compliance without degrading the customer experience?
  • What forms of behavioral analytics or biometrics are being used to monitor for anomalous account activity?
  • How are institutions incorporating the customer experience as they shape their next cybersecurity investments?

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