For healthcare providers and payers, finding new ways that allow consumers to transact with confidence in any channel – and on any device - while maintaining the security of payment and personally identifiable information (PII) is vital for ensuring they – and the patients they serve - are protected from unnecessary risk.
The good news is that improving payment security doesn’t mean introducing unnecessary complexity into the customer journey, or that customer service quality or operational performance needs to suffer.
View this comprehensive report to learn more on the above & below:
- Building security into CX: Utilizing secure omni-channel & automated payment solutions;
- Balancing security & CX: Delivering an effortless customer experience (CX) that meets and exceeds patient expectations.
- Creating choice and flexibility for patients and healthcare customers.