From Epidemic to Opportunity: Defend Against Authorized Transfer Scams
Financial institutions must either understand and implement better strategies for detecting and mitigating authorized transfer scams, or risk rising financial losses and customer frustration.
To explore how financial institutions are addressing scam detection and mitigation, we commissioned a survey of over 400 financial services decision-makers. The study, “Defend against Authorized Transfer Scams,” illustrates how financial institutions are grappling with authorized transfer scams, from current challenges to near-term investment plans to success criteria, including:
- How long each of the three types of scams go undetected, including impersonation of financial services employees.
- Maturity of capabilities, from detecting payor and payee risk, to detecting victim-coaching and mitigating scams.
- Anticipated benefits after adopting or upgrading Scam detection and mitigation solutions.
