Today, complete medical records currently sell for as much as $1,000 on the Dark Web. It is no surprise that healthcare call and contact centers are prime targets for fraudsters, who are persistently – and ingeniously – looking for new ways to get their hands on your patients’ data.
HIPAA, PCI DSS and a wide variety of state laws are designed for protecting personally identifiable information (PII), but are you confident that you have the right systems, controls and people in place to stay ahead of the fraudsters?
View this whitepaper and discover:
- The insider threats and personas that can put your contact center data at risk;
- Steps you can take to strengthen data security and protect patient information;
- Technology solutions that reduces risk and descope your contact center from regulations like PCI DSS.