White Papers

Making the Modern SOC: The Difference Between Seeing and Doing

The security operations center (SOC) faces mountain challenges: lack of personnel, disparate security tools, multiple alerts that must be run down, prioritization of alerts and the transition between incident detection and incident response. Security affects and is affected by operational and IT considerations....

Implement a Risk-Based Approach to Vulnerability Management: A Gartner Report

A vulnerability is only as bad as the threat exploiting it and the impact on the organization. Security and risk management leaders should rate vulnerabilities on the basis of risk in order to improve vulnerability management program effectiveness. Gartner receives frequent inquiries from clients who are...

Fraud Detection: Customer Experience Takes Precedence

Business cases for fraud prevention technologies have typically been based on savings related to fraud management and compliance costs. While these factors may remain of interest, the impact on the customer experience and related operational costs must take precedence. Download this white paper and learn how to...

Fraud In The Contact Center And Digital Channels - Strategies For Balancing Detection And Prevention With CX

While organizations have taken countless measures to strengthen the security of their online resources, criminals have begun to eye a far more appealing and lucrative target: the contact center. It's what Gartner calls "an epicenter of vulnerability." From hard-dollar losses and added overhead to combat the...

Building a Seamless Experience for Insurance Customers

By establishing a trusted digital relationship with users, insurers can enable legitimate consumers to apply for new policies and legitimate providers and insurance professionals to log in to their accounts without onerous authentication requirements, while requiring users identified as high risk to fulfill additional...

Accelerating Growth and Digital Adoption with Seamless Identity Trust

To deliver a better, frictionless experience, organizations should consider real-time, multilayered, omnichannel identity trust assessments that analyze a wide variety of intelligence - including network, device, environment, behavioral and global intelligence.

Don't Let The Contact Center Be Your 'Achilles Heel' of Fraud Prevention

By 2020, 75% of omni-channel customer-facing organizations will sustain a targeted, cross-channel fraud attack with the contact center as the primary point of compromise.* Read "Don't Let the Contact Center Be Your 'Achilles Heel' of Fraud Prevention" to learn why Gartner believes the technologies and techniques...

Understanding Security Processes and the Need to Automate: An Osterman Research Report

This 2018 Osterman Research Survey Report focused on understanding current security processes and how organizations are working to improve and automate them. The research was conducted in the US, EMEA and APAC regions with 465 professional respondents who were knowledgeable about security policy management in their...

Six Best Practices for Secure Board Communications and Why

Email is Insecure Boards of directors need effective communication and collaboration in order to reach their goals and fulfill the mission of the organization. Unfortunately, this puts corporate secretaries, general counsels and main board administrators under a lot of pressure to manage, secure and govern board...

Overcoming Payment Declines: Fighting the $340B Problem

In 2019, an estimated 10% of the dollar value that reaches online checkout will fail payment authorization, resulting in approximately $340 billion worth of potential eCommerce revenue going unrealized. An estimated 70% of these orders are placed by legitimate customers who can afford the purchase. ...

Mobile Security Redefined: Specific Strategies to Proactively Stop Attacks

Organizations are focused on protecting traditional devices - laptops, desktops - but at each one of those endpoints is a user who has at least one and typically more than one mobile device. You may also have devices in the field to interact with customers and prospects or use IoT tools. This means that about half of...

Financial Services: 10 Tips to Managing Social Media Compliance

Brand trust and customer engagement have always been the lifeblood of financial institutions (FIs). Today, they're more critical than ever as FIs expand customer engagement to new digital channels like social media. The mission of financial services firms hasn't changed. But their risks have. FIs must now comply with...

Guide to Global Digital Communications Compliance for Regulated Industries

Financial services, pharmaceuticals, healthcare, and energy are some of today's most regulated industries. And their compliance risks have only grown as modern business evolves. Your people work in more places, in more ways, across more channels. And you must comply with new rules that govern email, the web, social...