Stopping Fraud at the IVR

Stopping Fraud at the IVR

In this webinar you will learn real-world applications for graph analysis and predictive analytics in the contact center for fraud defense across both voice and digital channels.

Takeaways:

  • Real-world applications of graph analysis for fraud detection in the contact center;
  • How to leverage the data you already have for proactive fraud defense;
  • How common vulnerabilities in the IVR are being exploited by cybercriminals.

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