The dynamics of the world economy and the demands on governments at all levels put increasing pressure on organizations to reduce costs while seeking new opportunities to grow and differentiate their products and services. The pervasiveness of the Internet and mobile devices is fostering multi-channel customer...
The pursuit of creating competitive differentiation and accomplishing desired outcomes, such as adding incremental value to the business, is top of mind for most organizations-both for profit and non profit. Aberdeen surveyed 585 organizations across the world as part of its September 2013 Aberdeen Business Review...
When you look at how companies value themselves and their assets over the past few decades, there's been a dramatic shift - away from a position in 1975 where the majority of company value came from tangible assets like stock, plant and machinery, facilities and so on; to the situation we have now where the majority...
Capture. This single word has gained much notoriety in recent years. The reason: the importance of capture to business processes. In particular, the notion of capturing - scanning - paper based information as early in a process as possible for a couple of reasons. The first reason is to eliminate the chance of the...
Understanding the organization's maturity level as defined in the CGOC Information Economics Process Assessment Kit is a major step forward in the journey toward achieving real information economic balance. The next is defining the requirements for a robust information lifecycle governance (ILG) solution and any...
No one intentionally creates digital debris. We document as we collaborate; we create files, backups, databases, and applications; and we store photos, music, digital training programs, logs, and reports. We create that content at that moment imbue it with value and purpose. However, as circumstances evolve,...
Banking is undergoing a massive shift that began with the automated teller machine, continued with online banking, and is now accelerating with the advent of mobile computing. It wasn't that long ago that banking customers were limited to the branch on Main Street. Teller services were confined to the 10 a.m. to 3...
Financial services firms are facing a new set of challenges and risks. In an increasingly global, mobile and connected world, customers can come from anywhere and they can leave in a heartbeat. But they are also interested in consolidating their banking wherever possible, and they expect the companies with whom they...
Every interaction is an opportunity to foster customer loyalty. A satisfying experience can be remembered for years and rewarded with repeat business, positive reviews to friends and on social media, and even brand evangelism. A negative experience, however, can ruin a relationship and damage brand reputation. ...
Ask your average customer how much snail mail he wants to receive from the companies with whom he does business, and the answer will likely be "zero." This is especially true for people under 30, although the evidence suggests that even older clients are moving away from their preference for paper-based documents and...
In today's global economy, access to information anytime from anywhere is essential to maintain high levels of customer service and a competitive edge. Whether it is case management, insurance claims, or internal review processes, mobile devices are in use by employees in the field and are here to stay in business. ...
Information is exponentially more valuable when it is easy to access, consume and share, which is why getting the most from your enterprise content requires more than just effective management. You also need to provide your employees with a superior user experience. That's particularly true given recent trends toward...
Welcome to RSA Conference 2015 and our special annual edition of Security Agenda.
This year's package offers a "best of" teaser of one of the most popular new features from Information Security Media Group - our Executive Sessions series of interviews.
The Executive Sessions series features exclusive, one-on-one...
This Flash looks at IBM's recent announcement of threat-aware identity and access management (IAM), with a focus on "enabling identity as the new security perimeter." This announcement embraces the concept of identity life-cycle management, with user self-care, enrollment, provisioning, recertification, and...
This IDC study assesses 13 different vendors offering products and services in the federated identity management (FIM) single sign-on (SSO) market. This market falls within the overall worldwide identity and access management (IAM) market as defined in IDC's Software Taxonomy, 2013 (IDC #241527, June 2013). Vendor...
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