Contact Centers serving financial and banking organizations have quite a challenge regarding the verification of consumers. This is multiplied
by having to deal with the abrupt change from a mix of online and in-person points of contact to the necessary requirement that consumer interaction happens without any...
In more than 60% of fraud cases, bad actors used a contact center -- frequently an IVR -- for pre-crime research. It's like casing a bank before a robbery -- only much easier.
View this guide to learn about how to catch and stop fraudsters in their tracks.
The latest edition of the ISMG Security Report analyzes whether a leaked database compiled by a Chinese company should be a cause for serious concern. Also featured are discussions on vulnerability disclosure challenges and risks posed by using social media apps for payments.
The need for enhanced business agility and secure remote access to support digital transformation has led to the adoption of the security access service edge, or SASE, model, says Rajpreet Kaur, senior principal analyst at Gartner.
The FBI and CISA warn that hackers are increasingly using voice phishing, or vishing, to target employees who are working from home due to the COVID-19 pandemic, steal their credentials and other data and use the information to launch other attacks or to steal financial data.
With the rapid shift to mobile, learn how location behavioral biometrics is providing a competitive edge for banks, fintech and mcommerce companies in the fight against fraud. Using each user's unique location behavior pattern, Incognia behavioral biometrics creates a dynamic location fingerprint, unique to each...
The breach of e-commerce retailer LaCie is the latest indicator that more fraudsters are targeting online merchants because card-not-present transactions are particularly vulnerable.
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