Mobile Banking: Evolved Services, RisksWebroot's David Duncan on How to Improve Mobile Experience
2014 has seen an explosion of mobile banking demand and services. But as the channel grows, so do the threats against it. What are today's top threats, and how can institutions offer more secure mobile banking?
David Duncan, Chief Marketing Officer of mobile security vendor Webroot discusses the latest trends and solutions.
"The biggest change of all in the industry is that most financial institutions have come to realize that mobile banking is a fundamental customer requirement," Duncan says. Mobile is no longer just an option, and neither is security - but security cannot come at the expense of the user experience.
"As we deal with consumers and mobile banking transactions, we have to ensure security, but put more priority around the convenience of the banking transaction itself."
In an interview about the latest mobile banking services and threats, Duncan discusses:
- The evolutions of mobile services and risks;
- Today's top threats;
- How banking institutions can offer customers a more secure mobile experience.
Duncan, Chief Marketing Officer of Webroot, brings 30 years of senior marketing and security experience. Most recently, he was responsible for developing and leading the CyberSafe secure storage go-to-market product strategy for Imation Corporation, having joined Imation after the acquisition of EncryptX in 2011, where he was founder, president and managing director for 10 years. Duncan also served on McAfee's embedded solutions advisory committee.